Welcome to the official Rules & Terms page for The Pokies 114. We tested our platform thoroughly to ensure clarity and fairness, and our results show we consistently apply the policies described below. These rules explain who can use our services, how accounts are opened and verified, the requirements for deposits and withdrawals, how we handle bonuses, and what happens if a breach occurs. Please read this page in full before using our services.
The Pokies 114 operates as an online bookmaker and casino platform. Our company registration number is 3-102-841524. The registered address is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 was established in 2021 and is based in Costa Rica. Our operations are conducted under applicable regulatory oversight and we comply with guidance from recognised regulators such as PAGCOR where specified for particular markets. We continually update our software, risk controls and customer service to deliver a secure, competitive gaming experience.
By registering an account with The Pokies 114 you enter into a binding agreement governed by these Rules & Terms. We tested our registration flow to ensure the agreement is clearly presented at account creation and our results show that registering implies acceptance. If you do not agree with any part of these Terms, you must not use the site.
These Rules apply to all access and use of The Pokies 114 platform via desktop, mobile and other internet-enabled devices. We reserve the right to amend these Rules at any time to comply with legal, regulatory or operational requirements. When we make significant changes we will publish updates and, where appropriate, notify affected players. Continued use of the platform after changes are posted constitutes acceptance of the new terms.
Only players who meet the following conditions may use our service:
We tested age and location checks during our site review and our systems require verification evidence before allowing real money play in many cases. You are solely responsible for ensuring that your access to The Pokies 114 is lawful in your residence jurisdiction.
When you open an account with The Pokies 114 you will be asked to provide accurate personal details such as full name, date of birth, residential address, email address and phone number. We use these details for identity verification, anti-money laundering (AML) checks and to ensure safe operation of the site.
To comply with legal and regulatory obligations we will, at our discretion, request documentation to verify your identity and address. Typical documents we may request include government-issued ID, proof of address and payment method verification. We tested our KYC process and found that providing the requested documentation typically resolves verification within a few business days, subject to the quality of documents supplied.
You must register your account in your legal name and keep your credentials secure. You are responsible for all activity that occurs under your account. We recommend enabling any security features available on your account, such as two-factor authentication, and updating passwords regularly. If you suspect unauthorised access, contact our support team immediately so we can secure the account.
Deposits will appear in your account after we receive confirmation from the payment provider. Processing times vary by method and may be affected by weekends, public holidays and intermediary banks. We do not accept deposits from third parties unless explicitly approved by our support team in writing.
We may limit minimum and maximum deposit amounts depending on the payment method. We also reserve the right to request supporting documentation for source-of-funds checks where required by AML obligations.
We endeavour to process withdrawal requests promptly. Our internal processing times and the receiving financial institution's processing times both affect how long it takes for funds to reach you. Below is a summary of typical processing windows from our tests and ongoing monitoring.
| Method | Internal Processing (we control) | Typical Arrival Time (financial institution) |
|---|---|---|
| PayID / Instant Bank Transfer | Within 24 hours | Immediate to 24 hours |
| Credit/Debit Card | 1-3 business days | 2-7 business days |
| E-Wallets | Within 24 hours | Immediate to 48 hours |
| Bank Wire | 1-5 business days | 2-7 business days |
We do not charge withdrawal fees. Third-party bank or payment provider fees may still apply. Before processing payouts we may need to verify identity and documentation. If a withdrawal is returned by your financial institution, we will contact you and work to resolve the issue.
To protect against money laundering, different play-through requirements can apply to different deposit methods. As an example, our routine policy requires at least 1x play-through for PayID deposits and up to 3x for credit card deposits before a withdrawal is permitted. These are illustrative; the precise requirement applicable to your account will be shown in your account information and during the withdrawal process.
Bonuses and promotions are provided subject to specific terms and conditions. We tested multiple promotions to ensure the bonus rules are clear and enforceable. Important points that apply to most offers include:
We maintain an internal system to detect abusive patterns, including but not limited to bonus stacking, wagering strategies intended to exploit bonus mechanics and multiple-account use. If we find evidence of these, winnings from the relevant bonus may be cancelled.
We are committed to fair play. The following behaviours are strictly prohibited and may lead to account suspension and forfeiture of funds:
When we detect suspicious activity we may investigate and, where appropriate, escalate matters to law enforcement. Our internal tests demonstrate that our detection algorithms reliably identify common forms of abuse while minimising false positives.
Technical errors, bugs or external issues with game providers can occasionally occur. If a game malfunctions the following applies based on our testing and operational policy:
Only one account per player is generally permitted unless we explicitly authorise additional accounts. Using the same payment instrument (for example, a credit card number) across multiple accounts is prohibited and may result in suspension of accounts and cancellation of winnings. We tested duplicate-account detection mechanisms and they are effective in identifying common circumvention methods.
We reserve the right to suspend or close accounts where:
If we suspend or close your account we may withhold funds for the period necessary to investigate and resolve the issue. Where funds are withheld as part of a legitimate investigation we will communicate the reason and, where possible, provide evidence to support our decision.
If you have a complaint about a game outcome, withdrawal, or other service issue please contact our support team. We maintain an internal complaint handling process and will document and investigate all valid complaints. Our tests of the dispute handling process show that most complaints are resolved within a reasonable timeframe once all documentation is provided.
If you are not satisfied with the outcome of our internal review, you may have the right to escalate the matter to an appropriate jurisdictional regulator or an independent dispute resolution body, where applicable. We will cooperate with any regulator or law enforcement body investigating misconduct.
We collect and process personal data to operate the service, perform identity checks, prevent fraud and comply with legal obligations. We process data in accordance with applicable data protection laws. We use secure systems and encryption to protect data in transit and at rest. Our privacy policy contains more detail about rights to access, correction and deletion of your personal data.
We take responsible gambling seriously. We offer tools and guidance to help players manage their play and reduce harm. These include deposit limits, loss limits, session reminders and self-exclusion options. During our review we tested these features and confirmed they function across desktop and mobile platforms.
If you believe you may have a problem with gambling, please use the controls available in your account or contact support for assistance. We can place voluntary restrictions or self-exclusion periods on your account, and we will provide information about professional help services in your jurisdiction.
We are committed to preventing our platform from being used for money laundering or terrorist financing. We use transaction monitoring, identity verification and risk-based assessments to detect suspicious activity. Where required, we will file reports with the appropriate authorities and cooperate with investigations. Our internal procedures are tested regularly to ensure compliance with current AML standards.
By using The Pokies 114 you acknowledge that gambling involves financial risk and that we are not responsible for losses incurred through play. We do not provide investment or financial advice. All winnings and losses are accounted for according to the game rules and our systems. We implement controls to ensure fairness, including RNG audits and independent testing where applicable.
All promotional materials, marketing communications and public statements made by The Pokies 114 are governed by these Rules & Terms. Promotional offers will include specific terms which supersede general promotional statements where necessary. We tested marketing opt-in and opt-out flows to confirm they honour user preferences and regulatory opt-out requirements.
These Rules are governed by the laws applicable to the operator as stated in our company registration details. Where specific local rules apply to players, those local rules may take precedence for that player. If any clause of these Rules is found to be invalid or unenforceable, that clause will be severed without affecting the remaining provisions.
We may contact you by email, SMS, in-site messaging, or other channels to manage your account, send transactional notices, and inform you about material changes to these Rules. We will not ask for passwords or sensitive security details by email or message. Always treat unsolicited requests for your account credentials as potentially fraudulent.
We tested our core systems, including account registration, deposit and withdrawal flows, bonus triggering and KYC processes. Our results show consistent application of the rules outlined above and an emphasis on timely resolution of legitimate issues. We engage independent auditors and third-party testing providers as part of our quality assurance program to ensure RNGs and game outcomes remain fair and verifiable.
| Topic | Key Point |
|---|---|
| Minimum Age | Must be at least legal gambling age in your jurisdiction |
| Account Verification | May require government ID, proof of address and payment method evidence |
| Deposit Limits | Method-dependent; AML checks may apply |
| Withdrawal Times | Varies by method; we process promptly but third-party times apply |
| Bonuses | Subject to specific wagering and game restrictions; abuse leads to forfeiture |
| Prohibited Conduct | No bots, collusion, multiple accounts or exploitation of malfunctions |
If you need help or wish to lodge a complaint, contact our support team through the contact channels shown in your account. When submitting a complaint, please include your account ID, date/time of the incident, and any supporting documentation. We aim to acknowledge complaints promptly and resolve them according to the severity and complexity of the issue.
These Rules & Terms are designed to protect both players and the integrity of The Pokies 114 platform. We encourage you to keep a copy of these Rules for your records and to check back periodically for updates. We tested our compliance and operational processes to align with these terms and remain committed to transparency and fair treatment of players.
By continuing to use The Pokies 114 you confirm that you have read, understood and agreed to these Rules & Terms. If you have any questions about how these apply to your account, please reach out to support for a clear explanation.
Thank you for choosing The Pokies 114. We strive to provide a safe, transparent and enjoyable gaming environment. We will continue to refine our policies based on regulatory developments, player feedback and ongoing audits to ensure best-practice operations.
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